Roles & Responsibilities : 

Primary Position Objectives

- Marketing and sales of FTWZ facilities and services

- Customer Relationship Management

- Customer Service

- Stakeholder management

Key responsibilities :

- Execution of marketing strategy for the planned FTWZ facilities and services

- Create marketing material

- Identify and connect with the potential customer base

- Develop Channel partners for facilitating Sales and marketing

- Structuring commercial offers suitable to customer requirements in consultation with the Sales Head.

- Effectively plan and manage commercial activities / customer engagement strategies and monitor progress keeping long term business horizon in mind.

- Ownership and Responsibility of all Customer Relations including setting up an efficient customer service process in all the departments that deal with customers

- Adhere to DP World laid down policies governing Credit control and credit offerings to customers. Make all efforts possible in line with the organizations policies to ensure no bad debts account unpaid dues.

- In depth knowledge sharing of the EXIM industry landscape and clearly understand our competitors across major focus regions

- Implement and Customer Management Tools to ensure high Quality of customer service

- Ownership of all marketing data and responsibility to provide monthly marketing reports on time.

- Assistance in arranging trade gathering/function

- Be aligned and adherent to the Company Media and Brand - Communications policy.

QUALIFICATIONS & COMPETENCIES :

- Graduate preferably with a Masters Management Degree / Diploma in Business Management from a reputed Institution.

- Minimum of 5-7 years of experience in Commercial or Sales functions in a FTWZ/ SEZ / Logistics / Freight Forwarding Company or in Supply Chain Management dept. of Major MNC's.

- Exceptional communication skills backed by strong listening skills to understand underlying customer needs tap hidden opportunities and make a compelling case within and outside the organization for new product / revenue streams.

- Knowledge of client, Customs and regulatory requirements.

- Excellent Team leadership capability with the ability to push the envelope to meet stretch commercial targets and budgets.

- Good interpersonal skills, excellent team building capabilities, planning, co-ordination and decision making skills.

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