HR at Donovan Apparels Pvt. Ltd
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Donovan Apparels - Executive - Customer Care (0-2 yrs)
Job Responsibilities for Customer Care Executive
Experience : Minimum 6 month
Salary : 1.92 lac to 2.52 lac Annual
- Identify customers' needs and wants, clarifying information whenever possible
- Attending customers' queries and complaints as per defined SOP through inbound and outbound customer calls in a timely manner
- Maintaining a fast response time and great quality overall modes of customer communication
- Working cross-functionally to ensure customer issues are being flagged and adequately addressed
- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
- Excellent verbal, written and interpersonal communication skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
