Doconline - Key Account Manager - Corporate Sales (2-7 yrs)
Roles & Responsibilities :
- Develops customer relationships to promote retention and loyalty.
- Improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they've purchased from the company.
- Upsells/Cross sells the product to clients
- Actively seeks referrals from clients
- Interact with customers and is available to answer any in-bound questions
- Provide technical support and ad-hoc training to customers who use the company's product.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing those.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Work closely with Sales Team and support Him or Her in their day-to-day activities.
- Coordinate with External and Internal stake holders to resolve client issues
- Proficient in Excel & Preparing presentations.
Core skills and experience :
- Thorough knowledge of (or eagerness to learn about) the company's products and their capabilities.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.
