24/04
Prasanna Dalvi
Officer HR at Avenue Supermarts Limited
Officer HR at Avenue Supermarts Limited
Views:65 Applications:12 Rec. Actions:Recruiter Actions:9
DMART - Assistant - Customer Care (2-6 yrs)
Assistant
DMART : Job opportunity for Customer Care Assistant at Head Office-Thane
Responsibilities :
- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- Active follow up with internal cross functional teams to resolve customer complaints
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise
Requirement :
- 2-6 years' experience in customer handling role
- Education Background - Graduation
- Excellent Written and Oral Communication Skills (Good command over English)
- Good understanding of MS Word and MS Excel
Job Location : Wagle Estate, Near to ESIC (Kamgar) Hospital, Thane
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
