HR Manager at Django Digital Private limited
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Django Digital - Executive - Client Service (0-5 yrs)
Looking for smart people to join our organisation.
Agency background preferred
Responsibilities for Client Services Executive :
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
