Job Title: Travel Sales Associate - Voice Process (Freshers)

Department: Sales/Operations

Location: Gurgaon

Job Summary:

- As a Travel Sales Associate - Voice Process at Divine Tours, you will be responsible for handling inbound and outbound customer calls to assist them with travel-related inquiries and booking services.

- This is an excellent opportunity for freshers who are passionate about the travel industry and have a flair for sales and customer service.

- You will be trained to sell travel packages, provide information on holiday destinations, book flights, hotels, and other services, and offer tailored travel solutions to customers.

- If you're eager to start your career in the dynamic and rewarding travel sector, this role is for you!

Key Responsibilities:

- Customer Interaction: Handle inbound and outbound calls to assist customers with travel-related inquiries and provide guidance on travel services.

- Sales & Booking: Sell holiday packages, flight tickets, hotel bookings, and other travel services based on customer needs and preferences.

- Reservations: Process and confirm bookings for flights, hotels, packages, and other travel services in a timely manner.

- Product Knowledge: Learn and stay updated with various destinations, flight options, holiday packages, and special offers to provide customers with accurate and relevant information.

- Customer Queries: Address customer questions regarding booking details, pricing, and policies while ensuring excellent customer service.

- Documentation & Record Keeping: Maintain accurate records of customer interactions, bookings, and inquiries in the company's CRM system.

- Performance Targets: Meet daily, weekly, and monthly sales targets and KPIs set by the management team.

- Customer Satisfaction: Ensure that customers receive exceptional service by resolving issues, managing expectations, and providing post-booking support when required.

- Collaboration: Work with the operations team and other departments to ensure smooth processing of bookings and seamless customer experience.

Qualifications & Skills:

Educational Qualification:

- Minimum of Graduation (Freshers are encouraged to apply).

- A degree in Travel & Tourism or related field is a plus but not mandatory.

Skills Required:

- Excellent communication skills in English.

- Basic knowledge of travel booking systems is an advantage, though training will be provided.

- Customer-centric attitude with the ability to handle customer queries and complaints in a professional manner.

- Ability to meet sales targets and work effectively in a fast-paced, goal-oriented environment.

- Strong interpersonal skills and a positive attitude.

- Proficient in basic computer skills (MS Office, email, etc.).

- Problem-solving skills and attention to detail.

Personality Traits:

- A passion for travel and the ability to share enthusiasm with customers.

- Willingness to learn and grow within the travel and tourism industry.

- Strong work ethic and commitment to delivering high-quality service.

- Resilience and adaptability to handle diverse customer interactions.

What We Offer:

- Competitive Salary: Starting at an attractive salary, with performance-based incentives.

- Training and Development: Comprehensive training on travel sales, customer service, and product knowledge to help you grow in the travel industry.

- Career Growth: Opportunities for advancement into senior roles with increased responsibilities and compensation.

- Work Environment: Friendly and inclusive team culture, located in a vibrant Gurgaon office.

- Employee Benefits: Health insurance, paid leave, travel discounts, and more.

How to Apply

Interested candidates are encouraged to apply by sending their resume to or applying directly. Please include your contact details and availability for an interview.