Disprz - Manager - Customer Success (5-12 yrs)
Key responsibilities :
- Manager all key accounts based out of Mumbai.
- Ensure timely payment collection from the clients
- Provide exemplary post-purchase client service and support, and maintain strong customer relationships throughout
- Cross sell, upsell other Disprz services like content etc. and ensure annual renewal
Job description :
- Providing initial, ongoing and refresher training (face-to-face) to customer stakeholders
- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product
- Gathering customer data where required to support implementations
- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
- Reporting issues faced by the users to the Product / Engineering team
- Managing customer expectations around delivery times for product fixes and enhancements
- Conducting periodic dipstick with users to proactively monitor product satisfaction
- Monitoring product usage encouraging customers to increase usage where there is scope for improvement
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
