Client Servicing Director

Job Description: Associate Account Director

The role of the Client Services team is to combine creative strategic thinking with business planning and have the commercial ability to grow client accounts and seek out new business.

You are a visionary leader; inspiring people to embody the core Company beliefs while directly contributing to the growth and prosperity of the business.

Responsibilities to :

The Client :

- Work with the team to ensure the agency has a full understanding of key clients and their industries, helping to develop and deliver strategic recommendations across the full range of both new and existing clients across all disciplines

- Provide valuable insights from the client's industries including customer, market and technology trends to create measurable and successful strategies for our clients, establishing the direction for an account or a specific brief

- Lead cost planning sessions individually or with the wider team.

- Have a strategic and creative approach to account planning

- Oversee client strategy and delivery; strengthening individual client performance year on year

- Build relationships with senior client contacts, whilst identifying other areas within your clients- industry to develop new relationships and encourage new opportunities

- Monitor profitability and service levels for each client

The Team :

- Act as an ambassador for the company - brand- ; continually striving to raise the company profile within the industry

- Lead the Mumbai CS team, monitor their performance and ensure they meet their full development potential

- Hold weekly update sessions with the wider team to ensure full understanding of client accounts and their performance against individual targets

- Work with the team of direct reports to ensure that the overall creative solution meets its full potential and is aligned to the client's overall strategy

Finance :

- Manage and ensure accuracy of the studio turnover forecast, presentation to wider management team

- Set and obtain agreement to quarterly targets and client-specific forecasts for Mumbai studio

- Plan resource requirements on short and long term basis, taking into consideration long term recruitment requirements based on potential turnover

New Business :

- Continue to develop and broaden your experience across all disciplines, continually creating opportunities for the company to develop, refine and refresh client strategies; supporting the ongoing effort to develop and grow the overall capabilities of the team

- Collate strategy for new business opportunities through the growth of existing clients; identifying and converting new opportunities.

- Respond to incoming new business inquiries, working with the rest of the team to convert them

- Identify potential new growth opportunities for the agency, from new offers and services through to exploring new market sectors

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