Immediate opening for Client Service director(Events and operations) for Events and Marketing Firm -Bangalore

Client Service director(Associate General Manager) :

Years of experience : 10+yrs

Excellent communication skills

Age should be less than 42yrs

Responsible for profitability for a specific group of accounts and represents the Agency at the community level. S/he is also the managing executive of the market on non-functional issues. The senior account person with responsibility for direct supervision of all group account service staff as well as responsibility for one or more accounts. Manages Client relationships and resolves functional conflicts through consultation with functional heads. The Group Account Director is the person to whom the Account Directors/Managers and Account Executives look for support, guidance, and counsel.

RESPONSIBILITIES :

- Overall growth and development of accounts in his group.

- Meeting profit goals on each account in his group.

- Maintaining a high level of performance by the account teams and other agency personnel, as needed.

- Being sufficiently informed and personally involved, ensuring sound planning, good service and a solid client/agency relationship.

- Following agency policies and procedures.

- Keeping management informed of the status of his groups accounts, problems, plans and meetings, as well as involving Management personnel at key times.

- Insures the timely development and execution of plans, campaigns, and projects to assure earnings, growth, and profit goals are achieved.

- Provides account team leadership, and convey the specific requirements for multi-functional support to the appropriate functional regional management on a timely basis.

- Plans, develops, and defends budget recommendations, work goals, measurements, and training requirements necessary to provide both quality and profitable service to Clients.

- Assigns duties, goals, and supervises the account service staff for the assigned accounts.

- Executes duties and assignments as directed in compliance with corporate guidelines and objectives.

- Maintains awareness and controls situations which may lead to the risk of write-offs.

- Maintains open and complete communications of Client issues with functional leaders and corporate management.

- Provides leadership/motivation and conveys the vision and values of the Agency to the assigned staff. Ensures that the staff works in conformance with Agency policies and procedures and public law.

- Leading a team to provide the utmost level of client service

- Liaising with clients at a senior level on a day-to-day basis

- Promoting the expansion of business with existing clients

- Working with other senior managers to generate new accounts

- Management of staff in his/her team:

- Training and career development of staff

- Annual evaluations and monitoring of progress of staff under their management

SKILLS AND REQUISITES

- Management degree with 10+ years client service / management experience

- A strong leader and excellent communicator who can drive consensus and articulate program recommendations and trade-offs to senior executives

- Strategic thinker who can take broad visions and concepts and develop structured plans, actions and measurable metrics and then execute on those plans

- Decisive, action-oriented, and able to motivate, inspire, and lead cross-functional teams in different regions and business units

- Demonstrated ability to build strong client relationships

- Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities

- Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization

- Strong selling, persuasion and convincing skills

- Effective inter-personal and team management skills

- Background and experience in P&L management

PERSONALITY TRAITS :

Beyond these specific experiences and qualifications, we also expect the candidate to possess the following characteristics

Proactivity: You take the initiative and make things happen.

Passion: You care about what you do, and you love doing it.

Evangelism: You love speaking with people about what you do, and sharing information.

Leadership: You can articulate a vision and rally people to your cause.

Self Sufficiency: You are able to get things done with minimal supervision when required.

Lean In: You dont wait for an invitation to speak up and be heard.

Opinionated: You have ideas and you love sharing them.

Vocal: You have things to say and youre not afraid to say them.

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