The Social Media Support Specialist provides an effective customer service experience on social media channels along with monitoring these channels by utilizing strong writing and research skills.

What does the role entail :

- Assisting in pro-actively monitoring and analyzing all Social Media sites (Facebook, Twitter, Instagram, You Tube, etc.).

- Responding to a high volume of activity on social media sites with appropriate responses based on company policies.

- Performing outbound calls to follow up on customer requests and complaints.

- Effectively utilizing tools provided and analytical skill set to determine the next plan of action.

- Monitoring and tracking negative posts and responding appropriately.

- Assessing the customers concerns and providing the correct information to rectify the issue.

- Maintaining a sense of urgency and a poised attitude towards taking action on responses.

- Escalating urgent matters of concern to Supervisors, as needed.

What Functional Skills Do You Require-

- Basic understanding of internet website function and development

- Ability to learn and use Social Media monitoring software

- Basic knowledge of mobile devices and computer software, such as Word, Excel, Power Point

- Knowledge of the Digital payments is industry preferred

- Exceptional solid writing and research skills required

- In-depth knowledge of applying new media tools - including blogs, social networking sites, location-based services, etc. - as a marketing communications tool

- Ability to effectively communicate information and ideas in written and verbal format, build and maintain relationships and work in team environment

- Strong sense of urgency and ability to respond quickly and timely required

- Detail oriented required

- Proficient with Mobile Apps in payments industry is preferred

Who Should Apply for This Role-

- Graduation (Any Stream)

- Experience with Digital payments industry preferred

- 2 years of customer service experience required

- Prior experience in Social Media service and interaction preferred

- The ability to speak multiple languages is a plus

Zeta is the fastest and most convenient way to make payments. We are on a mission to disrupt cash.

Zeta (bootstrapped payment startup) is the newest portfolio company under the Directi umbrella - a prestigious tech conglomerate with a 17-year-long history and 25 software products in the market. The group has churned out successful mass market businesses like Media.net, Flock, Ringo, Radix, Skenzo and Codechef, without any external funding.

Here's what we have built so far:

- Snappy payments: Your Zeta code generated dynamically is all you need to pay the merchants - even offline! We take care of security and money settlement.

- 100% Tax-free Meal Vouchers: With Zeta Meal Vouchers, you can purchase food without the hassle of bulky paper booklets around unlike other solutions. More corporate benefits like medical reimbursements, petrol cards, and corporate credits are coming up!

- Online payments: Your Zeta app comes with a free virtual MasterCard and a free Physical MasterCard that you can request. This enables you to use your money in Zeta to pay at - any- online store and any merchant with an electronic terminal.

- Cloud Card: A unique digital customer loyalty programme covering cashbacks and loyalty stamps.

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