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29/06 Aishwarya Gaikwad
HR Recruiter at Brilliant Seeker Services

Views:109 Applications:30 Rec. Actions:Recruiter Actions:0

Direct Sales/Customer Sales Service Leader (5-8 yrs)

Ahmedabad Job Code: 41065

Direct sales/Customer Sales Service Leader - Ahmedabad

Location: Ahmedabad

Experience: 5 - 8 Years

Function : Sales & Marketing

Job Description :

Essential Duties & Responsibilities :

- Primary contact for resolution of all DB issues relating to service for all departments liaison between HO Customer Service Team/ central DMA/Distribution/Warehouse/Marketing

- Timely reporting of concerns as per escalation TAT

- Induction on customer service processes, right channel communication plus escalation matrix clarity. 


Monthly visits to DB office :

- Samples, Flyers, Catalogue, Brand Builders: proactive support for manager meetings & launch assemblies for all regional Distributors every month

- Distributor Query Monthly update on Open cases, Resolved cases, In progress cases

- Weekly Courtesy Call: Connect once in a month with each DB on pending challenges / other updates

- Drive Successful Regional Events : Working in collaboration with Regional Head & Regional Trainer

- Working with approved event based checklist & timelines &approved budgets

- Support Distribution & Marketing: for alternate product flyers quantity, etc.

- Support Regional Head with weekly reports

- Support CSR activities in the region

- Consumer redressal: Customer Emails to be acknowledged within prescribed TAT

- Communicating with irate customers and responding to their queries on priority

Co-ordination :

- Leads arising from all ATL/BTL activities are consolidated DB wise and passed on in a timely fashion to all DBs

- Generating leads through Facebook / SMS /Newspaper leads: shared with DBs within 24 hours of receipt & followed up in following week with an update back from DB.

- Assist in all regional events, booking venues, planning logistics, catering for events and coordinating with events companies etc.

Event Management : 

- Lead generation actions/ Kiosks/ friendship visits/ referral programs

- Demonstration parties

- New Area Mapping & development

Requirement Severity: Immediate

Education and/or Work Experience Requirements:

- UG- Any Specialization / MBA preferred

- 5+ Years in Direct Sales/Customer Sales Service

- Self-motivated and goal oriented

- Good analytical skills

- Must understand the needs of the channel partners

- Excellent communication skills

- Positive approach and zeal to drive through allocated tasks

Qualification: UG- Any Specialization / MBA preferred

Working Days: 6 Days a Week (9:00 AM to 5:00 PM)

Job Nature: Full Time

Direct Sales required

Multiple Location for the profile are available

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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