Senior HR Executive at Digiversal
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DigiVersal - Executive - Customer Service (2-4 yrs)
- Interacting with clients and writers through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, Whats App chats).
- Successfully taking the ownership of the task from the allocation till the final delivery.
- Contributing efficiently for different activities of
- Operations in a 24/7 and highly flexible environment.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
- Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
Required Skill Set :
- Excellent communications skills in English (Excellent command over UK Accent)
- Good interpersonal and analytical skills
- Excellent typing speed(while chatting through Website/Facebook/WhatsApp)
- Ability to handle pressure and work on tight deadlines. Excellent multitasking skills.
- Ready to work in Rotational Shifts
- Capable of maintaining profitable client relationships
- Maintain a collaborative contribution with in the company's internal teams through constructive, agile and team work approach.
- Versed in analyzing customer needs and recommending best available offers based on those needs.
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