DigiVersal - Client Relation & Operations/Post Sales (0-2 yrs)
Role: Executive - Client Relations and Operations
Responsibilities :
- Intermediate understanding of online tutoring, academic content writing and various facets of domain-specific requirements and employing such understanding in interaction with clients, allocation, after-allocation and quality assurance activities.
- Interacting with clients and writers through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, WhatsApp chats).
- Successfully taking the ownership of the task from the allocation till the final delivery.
- Contributing efficiently for different activities of Operations in a 24/7 and highly flexible environment.
- Consistently performing well in understanding client's requirement, assigning projects,handling critical cases till its successful resolution.
- Excellent communication with the other teams in various stages between project allocation and project delivery.
- Proactively resolving project requirements through collaboration of the clients and writers.
- Appropriate understanding of the Cost and Time Requirements of various Technical/Non-Technical Projects.
- To work for client satisfaction from the beginning to the delivery of the final orders through Panel.
Skills/Experience :
Minimum Educational Qualification and Experience :
- Graduation/Masters in any specialized subject.
- Minimum 1-2 years- experience in handling business operations.
Required Skills :
- Excellent communications skills in English (Both oral and written)
- Good listener and active problem-solving skills
- Good interpersonal and analytical skills
- Ability to handle pressure and work on tight deadlines.
- Excellent multitasking skills.
- Ready to work in Rotational Shifts
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