Digishoppers.com - Manager - Customer Relationship (2-4 yrs)
Costumer Relationship Manager (CRM)
Job Brief:
Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.
Responsibilities:
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
- Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
- Checking Mails Related to customer Queries and Resolving them by coordinating with the Concerned Department.
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
- Overseeing direct communications with customers through the CRM.
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
- Ensuring the database is segmented effectively for targeted marketing activities.
- Overseeing the migration of all direct communications to lower cost mediums such as SMS and email
Experience :
- Degree educated with a minimum of Graduation.
- Minimum 2 Years of Experience.
- A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.
- Extensive experience of direct and digital marketing ideally in a similar industry.
- Strong background in customer acquisition, re-engagement and retention strategies.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
