Manager - HR at Digilantern
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DigiLantern - Executive - Inside Sales (2-4 yrs)
The Job Role and Responsibilities:
A telesales executive is generally a part of the company's sales team and his/her primary job is to sell. Telesales executives have set targets and strategies by their team supervisor. They would mostly be calling a prospective client and persuading them to either purchase/trial a product/service, or accept a visit from another sales team member. Telesales executives must have a clear understanding of the product/service they are selling and should be able to negotiate well.
Competencies and Skills Required :
A telesales executive is required to interact with customers for most part of his/her day and so good communication skills are a must. He/she must be able to plan the number of fresh/follow-up calls he/she has to do in order to meet targets. The job also requires good selling and persuading skills and also a thorough understanding of the company's offerings. The major skills and competencies that employers look for are :
- Good spoken and written language skills
- Ability to plan and execute
- Ability to persuade and negotiate
- Ability to work under stress
- Ability to work as a team
Assessment for the 'Right' Telesales Executive
Telesales Executive Profile AMCAT Mapping
Communication Skills SVAR (Spoken English): High
Agreeableness: Mid to High
Good Sales and Negotiation Skills SVAR (Spoken English): High
Extraversion: Mid
Emotional Stability: Mid
Ability to plan and execute Conscientiousness: Mid to High
Ability to Work under stress Emotional Stability: Mid to High
Team Work & Co-ordination Agreeableness: Mid to High
Emotional Stability: Mid
