Digikull - Academic Counselor - Customer Support (0-1 yrs)
What will you be doing?
- You will engage with students and assist them with activities including but not limited to onboarding, explaining the offerings, requirements validation, feasibility study, and more through emails, phones or web-meetings.
- Work with product management & engineering team to understand root cause, and communicate nature of analysis and status to clients.
- Accurately process and record all customer interactions and status in the CRM.
- Follow up and make scheduled call backs to customers when needed.
- Stay current with updates on training roadmap, features, releases and enhancements.
- Apply due consideration and judgement in escalating priority items.
- Build and track key metrics around Customer Retention, Adoption and placements.
What are we looking for?
- Strong knowledge of customer service principles and practices.
- 0 to 1 year of work experience in a Customer Success role.
- Willingness to work with customers across all geographies.
- Proper E-Mail & phone etiquette.
- Ability to articulate thoughts in a clear, concise and professional manner, both in speech and writing.
- Effective listening skills.
- Excellent analytical and problem solving skills.
- Ability to self-manage and work with minimal supervision.
- Represent customer in interactions with product management & engineering.
Work Location & Working Days:
- Work from Home currently and should be flexible to come to the office whenever required
- 5 - Day Week
NOTE-
- You will undergo a three-month probationary period during which you will receive a monthly stipend of 15k. Depending on your performance, you may have the opportunity to transition to a full-time position.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
