- Excellent internal communication skills

- Excellent written and verbal communication skills

- Solid organizational skills including attention to detail and multi-tasking skills

- Strong working knowledge of Microsoft Office

The Job Role and Responsibilities

A telesales executive is generally a part of the company's sales team and his/her primary job is to sell. Telesales executives have set targets and strategies by their team supervisor. They would mostly be calling a prospective client and persuading them to either purchase/trial a product/service, or accept a visit from another sales team member. Telesales executives must have a clear understanding of the product/service they are selling and should be able to negotiate well.

Competencies and Skills Required

A telesales executive is required to interact with customers for most part of his/her day and so good communication skills are a must. He/she must be able to plan the number of fresh/follow-up calls he/she has to do in order to meet targets. The job also requires good selling and persuading skills and also a thorough understanding of the company's offerings. The major skills and competencies that employers look for are:

- Good spoken and written language skills

- Ability to plan and execute

- Ability to persuade and negotiate

- Ability to work under stress

- Ability to work as a team

Assessment for the 'Right' Telesales Executive

Telesales Executive Profile AMCAT Mapping

Communication Skills SVAR (Spoken English): High

Agreeableness: Mid to High

Good Sales and Negotiation Skills SVAR (Spoken English): High

Extraversion: Mid

Emotional Stability: Mid

Ability to plan and execute Conscientiousness: Mid to High

Ability to Work under stress Emotional Stability: Mid to High

Team Work & Co-ordination Agreeableness: Mid to High

Emotional Stability: Mid

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