Dhumi Communication - Customer Service Specialist (0-1 yrs)
Company Description :
Dhumi Communication is a leading provider of online collaboration tools for businesses. Our all-in-one platform combines features such as team chat, video conferencing, whiteboard collaboration, and file sharing, making it easier for teams to stay organized and productive. With Dhumi Communication, you can seamlessly communicate with your team members no matter where they are located, revolutionizing the way businesses collaborate. Our user-friendly platform and top-notch customer support team are here to help you take your collaboration to the next level.
Role Description :
This is a full-time on-site role for a Customer Service Specialist located in Bengaluru. As a Customer Service Specialist, you will be responsible for providing exceptional customer support and ensuring a positive customer experience. Your day-to-day tasks will include addressing customer inquiries and issues, resolving problems, and maintaining customer satisfaction. You will also collaborate with the team to improve customer service processes and contribute to the overall success of Dhumi Communication.
Qualifications :
- Customer Support, Customer Service, and Customer Experience skills
- Phone Etiquette and Customer Satisfaction skills
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Attention to detail and organizational skills
- Ability to multitask and prioritize effectively
- Positive and professional attitude
- Experience in a customer service role is a plus
- Bachelor's degree or equivalent experience
