Head of HR at Dezerv.in
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Dezerv - Associate - Customer Success (1-4 yrs)
About Dezerv :
Founded in April 2021- dezerv. aims to give successful professionals access to high quality investing expertise which has been the unfair advantage of the ultra-wealthy. The invite-only wealth-tech platform combines domain expertise and cutting edge tech to create high-performing long term portfolios and also provides exclusive investment opportunities for their members.
Dezerv. is looking for member partners who will help craft the company's customer success strategies, build strong relationships with customers, and consistently deliver excellent customer experience. Our ideal candidate should Possess top notch communication skills both verbal and written with experience in hospitality/aviation.
Roles And Responsibilities :
- Overseeing the entire customer lifecycle, from onboarding right through to enabling business success for customers.
- Driving retention and growth among our customers by understanding their business needs and helping them succeed.
- Managing telephonic/email/chat communication with customers.
- Ensuring that Customer Success practices are being followed throughout the whole company, and having a big hand in shaping these
- Ensuring our customers are kept up to date with the latest product features and versions, and how these changes can benefit them.
Job Requirements :
- 0-3 years of professional work experience in a customer-facing position.
- Exceptional communication skills, highly organized, collaborative, and detail-oriented.
- Enjoys collaboration and thrives in a team.
- Is kind, empathetic, caring, and loves to help people.
- Experience in building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
Competitive benefits :
- We're an exciting and dynamic startup company with a competitive salary, We've also got a passionate and supportive work environment and strive to keep our employees healthy, happy and productive.
- Dezerv is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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