Associate Team Lead at Dew Solutions Pvt. Ltd.
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Dew Solutions - Executive - Customer Support (0-1 yrs)
Job Description:
- This role is centered on responding to customer enquiries with efficiency and timeliness, by providing an outstanding experience to our customers.
General Tasks :
- Handling Incoming calls/ Outbound calls
- Replying to customer emails/Chats
- Coordination with logistic partners related to order deliveries
- Follow up on customer complaints and other e-commerce related tasks
Requirements :
- Strong communication skills
- Comfortable with shifts
- Quick learner
- Ability for multitasking
- Self-motivated
- Patience and calmness when dealing with angry customers
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