Role : Client Success Manager

Location : Mumbai

Who are we?

- Design Qandy delivers personalized luxury interior and furniture design to India's discerning homeowners and corporates. Led by prolific, seasoned luxury brand builders, internationally trained designers, world-class professionals and passionate, steadfast teams of turnkey project execution specialists.

- We seek excellence in design and are committed to bringing back trust and excitement in the design process.

To know more about us, visit www.designqandy.com and https://instagram.com/designqandy

- We are a lean team of high performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to the conversations.

- Most importantly, we love solving problems. If you think you're cut out from a similar cloth, we'd encourage you to apply for this role.

What would you be required to do?

- Ultra-luxury sales opportunity to Source and Serve HNI and ultra HNI clients with luxury marketing initiatives and acquaint them with the global standards of design that Design Qandy has to offer

- Identify business opportunities by researching prospects through events, shows, cold calling, brand collaborations with luxury car brands, iconic residential projects, high end consumer brands, and other avenues.

- Arrange and attend meetings with lead designers, architects and clients and assist them in understanding our Design Philosophy and what we can deliver

- Give and arrange tours of the Gallery, Colab and Design Qandy- Marine Drive spaces to the client, taking notes on what their preferences are share internally, create a client profile, and assist and expedite commercial conversations

- Conceptualize and execute events and customer engaging activities and constantly work on innovative ideas to generate leads via web based and direct sales channels

- Research the industry trends and provide constant inputs on how to make the brand have a strong presence in the market

- Maintain a record of all activities and meetings done on daily basis in a daily reporting format in a systematic way so that it can be pivoted for follow ups and analytics at any given time. Database could be of clients, partners, homeowners, commercial establishments, or any other consultant and share it with management regularly

What skills are we looking for?

- Good Exposure or interest in luxury hospitality sales, or luxury holiday sales ex SOTC, Thomas Cook, High end wedding planning, Premium private banking sales

- Excellent customer handling skills, proven record in handling Ultra HNI and HNI clients

- Ability, efficiency and exposure of luxury marketing, high end sales in addition to luxury design

- Excellent verbal and written communication, excellent sales pitching and presentation skills via physical/ virtual mediums

- Ability to solve problems creatively.

Skills needed:

- 3-7 years' experience as an individual contributor in a luxury brand or luxury sales or bespoke sale, luxury design

- MBA from a premium Institute or foreign university. Work experience with a luxury brand in/ direct sales or the strategy teams