Purpose of the Deputy Branch Head role:

As face of a branch, Deputy Branch Head leads a team of sales and operations to achieve budgeted targets such as revenue, admissions, collections and operational efficiency resulting in customer satisfaction and overall business growth.

As a Deputy Branch Head, you are expected to:

1. Generate leads by deploying and guiding the sales team on various marketing campaigns such as school seminars, roadshows and other above the line (ATL) and below the line (BTL) activities.

2. Monitor and guide the sales team to offer best in class counselling, enrolling, onboarding and offering overall delightful journey to the students.

3. Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels and thereby improving retention of Students and controlling left-outs.

4. Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students

5. Educating the team about product portfolio and adherence to process compliance.

6. Responsible for hiring, rostering, motivating and retaining the team.

To be successful in the Deputy Branch Head role you are required to have:

1. An excellent organizational skills and ability to multitask with strong business acumen.

2. An excellent time and work management skills, ability to prioritize, ability to handle team, attention to detail and ability to meet established deadlines.

3. A strong communication and interpersonal skills.

4. An ability of stakeholder management.

Must have Attitude :

1. Customer Orientation

2. Sense of Ownership and Accountability.

3. Result orientation

4. Emotional intelligence to work and lead the team.

Qualification:

1. Must have bachelor's degree.

2. Preferred B.Tech. / MBA /M.ED.

Experience:

1. Consultative sales profile with exposure to team management.

2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

- External

- Students, Parents & Schools representatives.

- Vendors including marketing agencies and finance partners.

 Internal :

- Branch's Academic & Non-Academic teams.

- Regional Student Support Centre.

- Regional Sales & Operations Team.

- Regional and National leadership

- Head office.

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