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05/10 Paloma Roy
HR at Delhivery

Views:461 Applications:165 Rec. Actions:Recruiter Actions:26

Delhivery - Manager - Client Experience (5-10 yrs)

Goa/Maharashtra Job Code: 131559

Profile:

To Manage and Build the business with small and medium clients

Job Description:

Key Responsibilities:

- Connect and maintain relationship with Manager/GM/CXO of small and medium companies for B2C ecommerce portfolio

- Grow SOW of existing accounts

- Head Customer service for all small and medium business accounts

- Regular business review with the accounts and focusing on value growth areas for the Business.

- Manage entire payment reconciliation process with coordination from various teams

- Interact with client, understand their pain points and deliver customized solutions

Team Responsibilities : 

- Manage and groom a 20 plus member team to ensure the KRA are met for entire team.

People and performance Management:

- Handle logistics escalations and work upon solutions

- Handle Seller escalations with focus on permanent solution to issues highlighted

- Coordinate with various stakeholders for prompt shipment deliveries

Skills/Qualifications:

- Excellent Communication skills

- Experience in Customer Service Management

- Data Analytics

- Experience in People Management

- Proficiency in Ms Excel, PowerPoint

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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