Manager Talent Acquisition at Delhivery Ltd
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Delhivery - Associate - Customer Service (1-3 yrs)
Exp- 6months to 2Yrs
Location-North Goa
Required Skills and competencies :
- Excellent communication skills : You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
- Customer-centric approach : A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
- Problem-solving skills : You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
- Time management : The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
- Familiarity with customer-relationship management (CRM) software programs
- Problem-solving and critical thinking : You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
- Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand
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