Job Responsibilities :

- Develops and maintains long-term relationships with accounts.

- Generate revenue among client accounts, including upselling and cross-selling.

- Operates as the single point of contact for assigned customers.

- Makes sure clients receive requested products and services in a timely fashion.

- Communicates client needs to Decimal.

- Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.

- Forecasts and tracks client account metrics

- Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.

- Identifies opportunities to grow business with existing clients

- Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service

- Service multiple clients concurrently, always meeting deadlines.

- Coordinates for Prepare Requirement Document

- Achieve high Customer Satisfaction (CSAT)

Skills :

- Great interpersonal skills

- Should be able to strike a quick rapport with clients.

- Business knowledge of Banking - Assets and liabilities

- Ability to understand client's requirements.

- Good connections in industry would be a plus.

- High level of comprehension capability.

- High organizing capabilities.

- Unrelenting follow up capabilities. Should be seen at client premises as one of them.

- Go getter, should be able to manage situations.

- Ability to define priorities well.

- Capability to multitask in different domains.

- Flexibility as per demand of the work

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