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29/04 HR Dealsafe
HR Manager at Deal Safe Pvt Limited

Views:4 Applications:7 Rec. Actions:Recruiter Actions:7

Deal Safe - Customer Care Executive (1-3 yrs)

Pune Job Code: 210818

Duties and responsibilities / Key Result Areas

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing DEALSAFE products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support.

Qualifications

- Education: Graduate (Any discipline)

- Specialized knowledge: NA

- Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal

- Abilities: Able to use MS Products effectively and fair understanding of CRM

- Other characteristics such as personal characteristics: Good written & verbal communication skills

- Professional Certification : NA

- Experience : 1~2 Years

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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