Process Trainer Required for NOIDA Location - Experince : 3+ Yrs, Sal Upto 7 LPA

Roles & Responsibilities :

- Call monitoring and feedback

- Conduct training needs analysis, performance gap analysis and refresher training.

- Ensure the workforce is equipped in terms of adequate technical, behavioral skills and competencies

- Design and maintain e-learning modules

- Assist Human Resources during hiring, through profile screening

- Facilitate calibration sessions with business unit

- Address concerns from business unit

- Conduct mock Call Quality Audits

- Assist to implement or train the agents about any process changes as required by the client

- Managing Regional Manager in planning, designing & Delivering of Training & Development Programmes for both internal & external staff

- Build mechanism to track training output & ROI on training man hours through productivity enhancement & business gain.

- Developing individual training programs that meet the skills gap identified through training needs assessment, training output feedback & tracking the improvement as per project planning & submission of report.

- Responsible for Sales, soft skills, behavioral, customer handling, Team Management, Creativity Training, Ethics

- Training through various sources as Audiovisual, Classroom, Role playing, Group discussion.

- Promoting an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organization as a whole.

Desired Candidate Skills :

- Excellent communication skills

- Excellent presentation / facilitation skills

- Knowledge about Inside Sales, Career Coaching and Counselling, Experience in the Education/ Career Industry in preferred but not mandatory

- Analytical/Quantitative skills

- Data Handling/data interpretation

- Time Management

- Interpersonal skills and Team work

- Ability to drive initiatives to closure

- Must have basic computer knowledge and should be able to work on MS Excel,

Word, Power point etc.

- Must be able to respond quickly and logically on mails.

- Must not have a casual attitude and should possess a decent and professional nature.

- Must be able to work under pressure.

WALK-IN INTERVIEW DETAILS:

Interested candidate can come directly for the interview at the given address.

Venue: A14/15, 3rd Floor, Sector 59, Noida, 201301.

Date - 13th Feb 2021 to 20th Feb 2021

Timing: 10am - 6pm

Contact person- Arijit Purkayastha / Namita Kandwal

Phone - 9311568027 / 9311568030

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.