HR Analyst at Data Resolve Technologies
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Data Resolve Technologies - Manager - Customer Success (2-4 yrs)
- Manage a portfolio of existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.
- Manage customer escalations to resolution, leveraging cross-functional teams within the business.
- Identify upsell and cross-sell opportunities within your portfolio of customers and work with Account Executives and Commercial Directors to drive proof of values.
- Manage and own the renewal processes from commercial negotiations to deal closure for your portfolio of customers.
- Work closely with Darktrace Registered Partners, Darktrace Commercial Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts who will support you in performing your role.
- Have excellent organizational and project management skills, working with high valued customers in a pressurized environment.
- Constantly conduct health checks to drive satisfaction and retention.
- Present, discuss and demonstrate Darktrace cyber threat defense solutions to CIOs and information security experts as required
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