Technical Support Executive

Location : (Noida)

Experience : 0 - 1 years

Description :

- This role requires handling of customers technical support at help desk via calls / emails, for timely resolution, project delivery, follow up and deployment activities of our core products via remote sessions.

Roles & Responsibilities :

- Answer, follow up and respond to customer cases through email and phone in predefined SLA & TAT

- Ensure full understanding of the issue (including impact to customer)

- Basic troubleshooting of the scenario, gather required logs, configuration details and attempt to reproduce the reported issues

- Research the issue with partners / team members and in the knowledge base/documentation as needed

- Document all interactions, update tickets and case details, including a detailed description of the issue and any resolutions provided/recommended.

- Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.

- Perform other duties and projects as assigned.

Required Skills :

- Troubleshooting of cross platform OS ( Windows, Linux, Mac) remotely

- Familiarity with support tools ( Team viewer, Anydesk, WebEx, Go to assist, Windows Remote Assistance etc.)

- Windows (Permissions, services, file system, Event Viewer, etc.)

- Active Directory (Domains, structure, permissions, group policies, etc.)

- Linux & Network fundamentals (Command line navigation and basic features, file system, permissions, networking, etc.)

- Days Shift Job (6 Days - 9:30 AM to 6:30 PM)

- Excellent written and verbal communication skills(Speech clarity, voice clarity, good pronunciation)

- Well versed in speaking Hindi, English.

Education & Attributes :

- Must be Graduate in any stream- Bachelor's degree or higher in Computer Science, or equivalent experience.

- Must be having at least 6 months experience in handling clients and technical calls and emails

- Good analytical problem solving skills.

- Ability to work well with others on a team.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.