Talent Acquisition at Darshan Softech Pvt Ltd
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Darshan Softech - Customer Service Representative (3-8 yrs)
Roles and Responsibilities:
- Experience in customer-facing roles, minimum 3 years
- Excellent English speaking, grammar and spelling
- Ability to work under pressure, be self-driven, proactive and solution focused
- Meet our customer-centric targets/SLA's through the provision of excellent customer experience across all customer channels and touch points (email, phone, live chat)
- Responding to customer contacts and solving any issues in a helpful, empathic manner
- Processing orders and accurately input and document actions within the CRM while maintaining company performance and productivity standards
- Any other duties as may be reasonably requested from time to time by the Head of Customer Services
Desired Candidate Profile:
- Excellent English language skills (spoken and written)
- Experience of Customer Service
- Good Communication
Perks and Benefits:
- Established company with great financial stability.
- International luxury offices in Vadodara, Gujarat.
- We invest in our people by providing ongoing, world-class global training.
- Fast personal and career development.
- International travel opportunities.
- Service recognition awards.
- Market leading salary packages.
- Accommodation in company guest house.
- Regular social and team building activities.
- Management developed from within.
- Unrivalled team working dynamics.
- Develop ground breaking technology.
- Innovative forward thinking organization.
Find below the office timings:
- Monday - 2.00 PM to 11.00 PM
- Tuesday - 2.00 PM to 11.00 PM
- Wednesday - 2.00 PM to 11.00 PM
- Thursday - 2.00 PM to 11.00 PM
- Friday - 2.00 PM to 11.00 PM
- Last Saturday of every month is working timings are 10 am to 5 pm
- A competitive salary will be offered depending on experience and suitability.
- Further aspects of the role are available upon application for this position.
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