DailyObjects - Executive - Online Reputation Manager (1-3 yrs)
ORM (Online Reputation Manager) - Executive
Responsibilities :
- Responsible for all social listening and facilitating all related processes & responses on social media, forums, blogs, ratings and reviews, etc.
- Establish policies and procedures, systems and standards that will avoid any negative impact on the Brand.
- Monitor and manage all ORM related processes
- Provide actionable input to various stakeholders including corporate communication, marketing and executive leadership on regular and periodic basis to the management team in maintaining and improving the company's reputation.
- Responsible for drafting, responding,
- Responsible for all analytics around social listening and ORM processes
- Managing all agency relationships with respect to social listening and ORM processes.
- Sorting order related issues flagged on social media platforms and closing with customers over the phone call & emails
Skillset needed :
- Experience in setting up Social listening process
- Ability to manage time and tools
- Good English writing skills
- Have an understanding of social media, forums, blogs, ratings and reviews, etc
Experience :1-3 years
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