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DA - International Calling Role - Airline Industry (1-2 yrs)
Job Description : International Calling Center Agent - Indigo Airlines
Responsibilities :
- Handle inbound and outbound international calls from customers.
- Address customer queries related to flight bookings, cancellations, and changes.
- Provide information on flight schedules, fares, and services.
- Resolve customer complaints and issues efficiently and professionally.
- Assist with online booking and troubleshooting.
- Document customer interactions and update records accurately.
Requirements :
- High school diploma or equivalent.
- Previous experience in customer service or call center roles preferred.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Flexible to work in shifts, including nights, weekends, and holidays.
Skills :
- Proficient in using computer systems and customer service software.
- Good listening skills and empathy towards customer needs.
- Ability to handle stressful situations calmly and effectively.
Work Conditions :
- Office environment within an international call center.
- Rotating shifts to cover different time zones.
- Training provided on airline policies, procedures, and systems.
Opportunities :
- Potential for career growth within Indigo Airlines.
- Continuous learning and development programs.
Join our team to provide excellent customer service and support to Indigo Airlines passengers around the world!
