- We are looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell.

Responsibilities : 

- Serve as the primary contact for all customer-facing support and service issues

- You will be talking to customers over email & live chat.

- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills

- Maintain a deep understanding of company products both technically and functionally

- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.

- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches

- You will investigate problems, verify facts, and figure out resolutions

- Skilled at handling multiple queries and upselling.

- Discover and document customer pain points to advance current support procedures

- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues

- Punctual and professional with a project management mindset and can-do attitude

- Stay up to date with tool updates and changes.

Required Qualifications & Skills : 

- Bachelor's degree in Engineering/computer science

- 0-2 years of customer support experience

- Must have excellent English verbal communication skills and telephone manner, but know it's equally important to listen and understand your customers

- Excellent writing, spoken and email skills

- Passionate about great customer experience and customer delight

- Calm and collected 

- You will stay calm and can be the rock for those who come to us when they need help

- Patient and attentive 

- You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need

- Willing to learn 

- You love learning how things work and you- re always looking for ways to innovate and improve processes.

- Agile 

- You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand.

- 5.5 days a week.

- 8-hour shifts for 5 days

- 4-hour shift on the 0.5 days (half day)Rotational shift in a 24- 7 support environment. Uncapped sales incentives and best-in-industry salaries.

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