Senior HR Executive at OLX People
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Customer Support Specialist - SaaS Product (3-4 yrs)
Requirements:
We are looking for people with strong phone support and eCommerce/Web Application backgrounds who are passionate about providing amazing customer service.
Applicants with the following skills will be highly regarded:
- Excellent verbal and written English communication skills
- Good understanding of and exposure to SaaS (Software as a Service)
- Experience in web languages such as HTML and CSS
- An educational background in IT - Bca/ Bsc/IT/ ITIL or other relevant certification
- 3-4 year's experience in ecommerce / shopping cart software i.e. experience setting up/running/supporting an online store would be a bonus.
- Experience with Salesforce CRM & service desk software
- Exposure to and understanding of online marketplaces, for example eBay, Amazon, Gumtree, Trade Me, Etsy etc.
- Understanding of how payment gateways work
- Understanding of basic accounting principles
- Experience in retail business operations
- Database or API knowledge
- An ability to quickly learn new things
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