Customer Support Specialist - FinTech Firm (1-3 yrs)
Responsibilities:
- Answer all incoming calls utilizing a softphone. Customer Support Specialists must answer 90% of all incoming calls.
- Triage all incoming tickets in the Tier 1 queue.
- When needed appropriately escalate tickets to Tier 2
- Select/set the appropriate case fields for triage and escalation
Competencies :
- Excellent written and verbal English communication skills
- Ability to learn and become well-versed with InvoiceCloud's products and services
- Customer driven, results oriented, focused
- Good interpersonal skills and attention to detail
- Self-starter with a demonstrated ability to achieve results as part of a high-performing team, and ability to effectively prioritize and multi-task under deadlines.
- Excellent time management, organizational and planning skills
