Senior Talent Acquisition Analyst at Spectraforce Technologies (India) Private Limited
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Customer Support Specialist (2-6 yrs)
Responsibilities :
- Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
- Product Expertise : Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
- Cross-Functional Collaboration : Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
- Response Time : Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
- User Journey Review : Proactively review the user journey to identify and address areas for improvement.
- Consultative Support : Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
- Automation and Efficiency : Develop your toolkit and leverage automation to streamline processes and make your job easier.
