Senior Talent Acquisition Analyst at Spectraforce Technologies (India) Private Limited
Views:199 Applications:92 Rec. Actions:Recruiter Actions:1
Customer Support Specialist (2-6 yrs)
Responsibilities :
- Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
- Product Expertise : Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
- Cross-Functional Collaboration : Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
- Response Time : Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
- User Journey Review : Proactively review the user journey to identify and address areas for improvement.
- Consultative Support : Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
- Automation and Efficiency : Develop your toolkit and leverage automation to streamline processes and make your job easier.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
