Job Title: Customer Support Specialist

Job Description:

We are seeking a dedicated and customer-focused individual to join Aerchain as a Customer Support Specialist. In this role, you will be the primary point of contact for our valued customers, assisting them with inquiries, troubleshooting, and providing exceptional service. Your ability to communicate effectively, empathize with customers, and solve problems will play a vital role in ensuring a positive customer experience.

Responsibilities :

Customer Assistance : Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and chat.

Issue Resolution: Diagnose and resolve customer issues, providing accurate and timely solutions while ensuring customer satisfaction.

Product Knowledge : Develop a deep understanding of our products and services to effectively address customer questions and concerns.

Technical Troubleshooting : Assist customers in troubleshooting technical problems, escalating complex issues to appropriate teams when necessary.

Problem-Solving : Analyze customer feedback and trends to identify areas for improvement and propose solutions to enhance customer satisfaction.

Collaboration : Collaborate with cross-functional teams, including Product Development, and Technical Support, to ensure a seamless customer experience.

Product Training : Stay updated on product updates, new features, and enhancements, and provide training to customers as needed.

Feedback Loop : Collect and relay customer feedback to internal teams, advocating for improvements and enhancements based on customer insights

Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.

Empathy: Strong empathy and the ability to relate to customers, demonstrating patience and understanding in challenging situations.

Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and provide effective solutions.

Technical Aptitude: Basic technical knowledge to assist with troubleshooting and understanding product functionality.

Multitasking: Ability to manage multiple customer inquiries and tasks simultaneously while maintaining a high level of accuracy.

Team Player: Collaborative attitude with a willingness to work closely with diverse teams across the organization.

Time Management: Excellent time management skills, with the ability to prioritize tasks and meet deadlines.

Customer-Centric: A genuine passion for delivering exceptional customer service and creating positive customer experiences.

- Previous 1-2 years experience in customer support or a related field (OR) Fresher who is passionate about delivering exceptional customer experiences and is excited to embark on a fulfilling career journey in customer support.

- Familiarity with SaaS and support ticketing systems.

- Basic understanding of technical concepts and software applications, with the ability to troubleshoot effectively under pressure.

Join Aerchain and become an integral part of our commitment to providing top-notch customer support. Your dedication will help shape our customers' experiences and contribute to the success of our organization.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.