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24/05 HR
HR Recruiter at Yashaswi Academy For Skills

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Customer Support Service Role - International Calling Center (0-1 yrs)

Bhopal/MP Job Code: 327296

Job Description : International Calling Center Agent - Indigo Airlines

Responsibilities :

- Handle inbound and outbound international calls from customers.

- Address customer queries related to flight bookings, cancellations, and changes.

- Provide information on flight schedules, fares, and services.

- Resolve customer complaints and issues efficiently and professionally.

- Assist with online booking and troubleshooting.

- Document customer interactions and update records accurately.

Requirements :

- High school diploma or equivalent.

- Previous experience in customer service or call center roles preferred.

- Excellent communication skills in English; proficiency in additional languages is a plus.

- Strong problem-solving abilities and attention to detail.

- Ability to work in a fast-paced environment.

- Flexible to work in shifts, including nights, weekends, and holidays.

Skills :

- Proficient in using computer systems and customer service software.

- Good listening skills and empathy towards customer needs.

- Ability to handle stressful situations calmly and effectively.

Work Conditions :

- Office environment within an international call center.

- Rotating shifts to cover different time zones.

- Training provided on airline policies, procedures, and systems.

Opportunities :

- Potential for career growth within Indigo Airlines.

- Continuous learning and development programs.

Join our team to provide excellent customer service and support to Indigo Airlines passengers around the world!

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