Customer Support & Service Role (2-4 yrs)
- Be the champion to drive excellent consumer experience
- Communicate courteously with customers
- Handle customer complaints/inquiries or requests
- Keep accurate records of discussions or correspondence with customers
- Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
- Follow up on client payments and reach the collection targets.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
