FOUNDER at AIMRICH CONSULTING SERVICES
Views:3 Applications:1 Rec. Actions:Recruiter Actions:0
Customer Support Role - Voice Process - Industry Paints (0-3 yrs)
responsible for managing customer interactions through voice calls. This role is key to ensuring that customer complaints and queries are resolved in a timely and effective manner.
- You will work closely with other departments to provide accurate information and maintain customer satisfaction.
Responsibilities
- Handle incoming and outgoing customer calls in a professional manner
- Address customer inquiries and resolve complaints efficiently
- Provide information about products and services
- Maintain accurate records of customer interactions and transactions
- Follow company protocols and standard operating procedures
- Collaborate with other departments to solve complex customer issues
- Meet performance targets and KPIs
- Ensure customer satisfaction through effective communication
