Customer Support Role - Voice Process - CASA (0-1 yrs)
Note: 3 Months Contract basis depends on business requirement contract renewal.
Education : 12/Graduate
Duties and responsibilities:
- Verification of KYC documentation for CASA on-boarding including individual and corporate clients (Sole proprietor, Partnership, Private and public limited, Trust, Co-op society etc)
- Video call to customers for completing KYC process to open Saving account
- Verify the details submitted by the customer while opening the account and Documents submitted are matching
- Ensure VKYC is completed by the Right Party only
- Should maintain a good relationship with the customer throughout the VKYC process.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer - delight- and consistent service experience, including timely resolution of customer queries/issues d
Skills and Specifications:
- Candidate should have prior experience in customer interaction through inbound or outbound
- The candidate must have good English communication skills
- Should have knowledge about MS excel and SAP CRM
- Should have the ability to do hard work so must be organized, and be able to keep calm in pressure situations
- Candidate should have a pleasing personality and should be presentable.
- Willingness to learn with an attitude of continuous improvement.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
