Co - Founder at Ave Promagne
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Customer Support Role - Voice Process - BFS (1-6 yrs)
Responsibility
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors.
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirement
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
