Customer Support Role - Voice Process (1-2 yrs)
customer support - US voice
Roles and Responsibilities :
1. Resolving customer queries over Voice, Email and Chat
2. Ensure Zero compliance issues in terms of call quality
3. Conduct activities and plan strategy to bring improvement in the teams assigned
4. Should be flexible with rotational shifts
5. Excellent verbal, written, and interpersonal communication skills in English.
Skills Required :
1. Minimum 1-2 years of Proven track record of International cold calling experience
2. Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
3. Proficiency with computers, especially with CRM software, and strong typing skills
4. Outstanding negotiation skills with the ability to resolve issues and address complaints
5. Strong time management and decision-making skills
6. Ability to ask prying questions and diffuse tense situations
7. Adaptability and accountability
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
