DIRECTOR at PEOPLECONNECT
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Customer Support Role - Travel (1-3 yrs)
We are looking for Customer Support for Travel(Flight) at a leading company in mobile payments and financial services distribution.
Role:
Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience for the users.
Key Responsibilities
1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.
2) Understanding and expertise in domestic and international travel requirements (LCC airlines)
3) Able to understand customer queries and advise them of suitable resolution
4) Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics
5) Coach, develop, and mentor Junior resources and colleagues in the team when needed
Additional Accountabilities:
1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines.
2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalations
Skills that will help you succeed in this role:
1) Excellent communication skills.
2) Fresher to 1 yr of experience in Travel Agency/Industry
3) Result/Target driven, attentive, adaptable, and motivated to learn.
4) Proficiency in technology to research options and complete process requirements
Education: MBA Preferred
Location : Noida/Bangalore Candidate must have 1+ exp working with travel,
Candidate must have experience working with GDS tools like Amedeous and Galileo,
This is a 6 days working job, 24 hrs. support role, Working from Office, They should have handled escalation
You can send your resume to in with the job title given in the post as the subject matter. If your profile matches our requirements, we will get in touch with you. Call @ 9810830225
