Customer Support Role - Outbound Voice Process (1-2 yrs)
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication - scripts when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to up sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
