- Regional Role

- Opportunity within a company with a solid track record of performance

- Work alongside & learn from best in class talent

- Join a market leader within Media & Entertainment

- Our client offers international recruitment solutions and career consultancy for all industries across Europe. They deliver a premium service at all stages of the recruitment process, taking the time to get to know their clients and candidates on a personal level so that they can make the perfect match. Their client's network of consultants comes from a recruitment background, with particular specialization in the finance, legal, technical, and multilingual industries.

The Job :

- Our client is looking for a Customer Support Agent to join the team

Your responsibilities will include :

- Answering, supporting, and following up on external facing communication to ensure service is provided to the highest standards

- Interacting with various departments to resolve issues in a timely manner

- Using available tools and information resources to resolve problems

- Using a comprehensive knowledge of the website and the back office systems to investigate and resolve issues

- Administering transactions as required

- Reviewing and following up with deposit/withdrawal transactions in accordance with established standards and procedures

- Escalating unresolved problems in accordance with established policy procedures and protocols

- Performing account administration according to established protocols

- Researching transaction discrepancies and taking appropriate action

- Monitoring of activity, including assisting in the identification of fraudulent activity or abuse

- Maintaining professionalism and adhering to company standards during all interactions

- Performing and supporting other duties as assigned

Ideal Candidate :

Skills required :

- You have a minimum of 3 years in a position with relevant experience would be an asset

- You have knowledge of the Sportsbook industry would be an asset

- You have basic office skills including knowledge of Microsoft Word and Excel

- You possess a high school diploma

- You have the ability to think critically and draw from experience to make decisions

- You take care in dealing with sensitive information

- You have the ability to understand both written and oral instructions in English

- You have the ability to organize and manage multiple priorities

- You have the ability to independently solve problems

- You are a strong customer orientation

- You have excellent interpersonal and communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.