Lead Talent Acquisition at Fortune Consultants
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Customer Support Role - IT (3-7 yrs)
Roles :
- Excellent English - Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users.
- Must have Calls, Emails and Chat etiquette to manage Users professionally.
- Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails).
- Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner.
- Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed.
- Must have the ability to navigate through multiple web applications while assisting Users.
- Ability to priorities and manage workload.
- Experience using Microsoft Office Suite.
- Must have Incident Management knowledge.
Experience : 3+ Years relevant experience in IT Helpdesk or Technical Troubleshooting environment (Must have managed international Users, preferably UK)
Location : Bangalore
Shift : UK Shift (Mon to Fri - any 9 hours between 12 PM & 12 AM IST).
