Founder at Serving Skill
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Customer Support Role - IT (0-2 yrs)
RESPONSIBILITIES
- Listening to our B2B Customer's concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM.
KEY REQUIREMENTS :
- Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Smart Freshers good with Communication skills can apply.
- Active Listener.
- Must be proficient in any of the above mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.
