We have an excellent opportunity for freshers and Experienced candidates.

Vacancy for a International Voice Customer Support good in (Bengali/Malayalam) for our France based client.

What we expect in Candidates:

Excellent Communication Skills In English (Malayalam/Bengali)

Comfortable Working in Rotational Shifts

Candidate should have Excellent Communication Skills.

Minimum 6 months of experience in customer based profile.

Job Responsibilities:

Assist Customers to resolve their queries, appropriately raise service requests and

Drive customer satisfaction

To deliver service & resolution experience to all the customers

Successfully resolve customer queries through CRM & Knowledge Base

Document in detail all interactions with customers

Effectively articulate information to customers

Educate customers on products. Help customers to be successful

Identify and evaluate opportunities to increase customer retention and satisfaction

Through the use of up/cross selling products and services

Successfully performs against department scorecard metrics including Quality

Assurance, First Contact Resolution, and NPS

Behavioral Competencies:

Problem Solving

Customer Focus

Communication

Result Orientation

Required Experience: 0- 1 Years (minimum 6 Months experience)

Location: Indore

Mandatory: We require the candidates who can speak,write and read Malayalam/Bengali, who can join us immediately and we expect the candidates to have a excellent communication.

Interested candidates please apply with your updated resume.

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