Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - International Voice Process (0-1 yrs)
- Flexible working options
- A role that offers a breadth of learning opportunities
- Our client is looking for an experienced and innovative Customer Support Representative (International Voice Process).
The Job :
Your responsibilities will include :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Ideal Candidate :
- You have good oral and written communication.
- You are an effective communicator, probably fluid with what he/she is speaking.
- You should be a computer literate.
- You are flexible enough to adapt to any environment or changes happening in the sector.
- You are patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
- You have a clear view of what the current market trend is.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
